Terms, Conditions and Privacy Statement

Terms & Conditions: 


Arrival is from 4pm and you will find a Key Safe located to the right of the front door.  The combination for the safe will be notified to you closer to your holiday date. Departure is by 10.00am.  Please return the keys to the Key Safe or post them through the letterbox.

Early Arrival / Late Departure requests: In the event you would like to request an early arrival or late departure time, please email or call. Please be aware that we cannot always guarantee this however, we will endeavour to accommodate requests where possible, an additional charge may be incurred.  

A 25% deposit is required on requesting a booking, which can be done by completing the booking form by telephone or email. The booking will not be confirmed until we have received, and confirmed receipt of, your deposit, which must be paid by bank transfer, and your completed booking form has been received & approved. Cheques cannot be accepted. 

Please ensure that the balance is paid no less than 2 months before the start date of your holiday or the booking maybe cancelled and treat it in the same way as if you had cancelled. Please note the payment must be cleared funds by the 2 month deadline.

Payment is by bank transfer, we no longer accept cheques. Details will be given upon acceptance of your booking. We are happy for you to pay for your holiday in instalments once your deposit has been paid.

Damages Deposit:
A £100 damages deposit which must be paid with the balance. This is to cover damage, breakages & additional cleaning if required. Whilst the vast majority of guests are respectful and have left the property as they found it, some have not. The house has been left excessively dirty and dog faeces not cleaned up. Small breakages are expected for example a glass or cup, these are purely accidents and as long as they are reported during your stay, there will be no charge. By reporting them early means we can replace them ready for the incoming guests. 

Additional cleaning over & above a ‘normal’ clean will be charged at £20 per hour.

Breakages will be charged, at our discretion, at the cost of the replacement item/s. The cost of replacing damaged items will be billed at the full cost of replacement including any fitting or delivery costs, if applicable.

We reserve the right to take appropriate legal action to recover any of the aforementioned costs if payment is not made on request. Should the cost of rectifying or replacing any damaged items or property exceed £100 you are liable for that cost.

The deposit will be returned within 7 days if there are no issues.

Dogs & the damages deposit:
If your dog sleeps in or on your bed please bring & use your own bed linen after firstly advising us of this. If our bed linen is used & found to be covered in dog hairs you will be charged for replacements. Do not use the bedding supplied without bed linen, in the event of this happening you will be charged the full cost of replacement duvets, pillows & protectors. We will charge for damage caused by your dogs.

Keys must be collected from and returned to the key safe or designated place as advised. Please note: In the event that keys to the cottage are lost or damaged you will be charged for replacement keys and call out. The code for the key safe will be provided to you prior to your arrival. 

Our Rights:
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property.

Maximum number of Guests:
The booking is for the number of persons listed on the booking form and allowed at the property and must not exceed this number. In the event that the maximum number is exceeded without prior consent, we have the right to revoke the booking without refund or, in the event this is discovered following guests’ departure, then we have the right to retain all or some of the damage deposit to cover costs.

Cancellation Policy:
It is strongly recommended that you take out holiday insurance cover in case you have to cancel your holiday for any reason.

We understand that circumstances change but in the unfortunate event that you need to cancel your booking, the following cancellation policy will apply:

1. Greater than 8 weeks (56 days) prior to the Arrival Date – we reserve the right to retain your 25% deposit.

2. Less than 8 weeks but up to 4 weeks prior to the Arrival Date, we reserve the right to retain 75% of your full payment.

3. Less than 4 weeks prior to the Arrival Date, we reserve the right to retain 100% of your full payment.

We are happy to supply paperwork to your insurance company on request.

In the event that the guest would need to cancel the booking, we would always endeavour to re-let these dates. Pursuant to the above, if we are able to re-let the dates, we would arrange for any money to be re-paid to the customer less an administrative fee of £50.  If we are unable re-let the dates, the above conditions would apply.

If you contract COVID 19 before your holiday, we will do everything we can to rebook your holiday up until the end of 2021.

If you would like to rebook your original dates for 2021, there will be no additional charge. Seasonal variations apply and we will adjust your cost accordingly if you change your dates.

In the unlikely event of the occurrence of the owner due to sickness or sale of the property having to cancel your holiday, we will refund in full any payment made by you to yourselves at the time of which we make the cancellation.

Non-availability of Accommodation

We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you. Should Millfield House not be available due to an epidemic, pandemic or National emergency that has resulted in the closure of hospitality businesses as required by The British Government in the first instance you must consult your insurance provider to reclaim costs. Should you not have insurance, any monies paid will be transferred to a booking within 18 months of your original date. Should this not be suitable we will look to current government guidance with regard to refunds. Our liability would not extend beyond this refund. We strongly advise all guests to obtain personal travel insurance.

Wifi & Phone reception:
Both of these are generally very good in the property. However, neither mobile phone reception, nor broadband connection speed can be guaranteed.

The Property is NON Smoking – therefore smoking is not permitted anywhere in the property Additional charges will be made to cover deep cleaning costs and any loss of rental income if smoking is discovered in the Property. Smoking outdoors in the garden is permitted, but please ensure all traces of smoking are cleaned up. 

Your Obligations

Please note that your booking is not transferrable to any other party without our permission.

You agree to keep and leave the Property and all contents clean and in good condition. Linen, towels and tea towels will be cleaned by us after your departure.

You agree not to cause any damage to the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You cannot allow more people to stay in the Property than expressly authorised, nor can you, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.


Graeme and Maccine Hall are ‘the Owners’ of Millfield House,  a privately owned self catering holiday rental accommodation. We live next door to the property at number 86. We only request information from yourself with regard to your booking to enable us to reply to your enquiry and manage your booking and stay. All personal data will be kept in the utmost confidence and not shared with anyone other than as required by UK tax law. 

Please note: These conditions shall be deemed to have been accepted by you at the time you make your booking by telephone or email and the deposit is paid.