Terms, Conditions and Privacy Statement

Terms & Conditions: 

Bookings:
Arrival from 4pm & departure by 10am. 

Early Arrival / Late Departure requests: In the event you need to request an early arrival or late departure time, please email or call. Please be aware that we cannot always guarantee this however, we will endeavour to accommodate requests where possible, an additional charge may be incurred.  

Deposit:
A 25% deposit is required on requesting a booking, which can be done by completing the booking form by telephone or email.

The booking will not be confirmed until we have received, and confirmed receipt of, your deposit, which must be paid by bank transfer, and your completed booking form has been received & approved. Cheques cannot be accepted. 

Balance:
The balance is payable no less than 2 calendar months before the start date of your holiday. If you book less than 2 months before your holiday begins payment in full must be made on booking.

Damages Deposit:
A £100 damages deposit which must be paid with the balance. This is to cover damage, breakages & additional cleaning if required. Whilst the vast majority of guests are respectful and have left the property as they found it, some have not. The house has been left excessively dirty and dog faeces not cleaned up. Small breakages are expected for example a glass or cup, these are purely accidents and as long as they are reported during your stay, there will be no charge. By reporting them early means we can replace them ready for the incoming guests. 

Additional cleaning over & above a ‘normal’ clean will be charged at £20 per hour.

Breakages will be charged, at our discretion, at the cost of the replacement item/s. The cost of replacing damaged items will be billed at the full cost of replacement including any fitting or delivery costs, if applicable.

We reserve the right to take appropriate legal action to recover any of the aforementioned costs if payment is not made on request. Should the cost of rectifying or replacing any damaged items or property exceed £100 you are liable for that cost.

The deposit will be returned within 7 days if there are no issues.

Dogs & the damages deposit:
If your dog sleeps in or on your bed please bring & use your own bed linen after firstly advising us of this. If our bed linen is used & found to be covered in dog hairs you will be charged for replacements. Do not use the bedding supplied without bed linen, in the event of this happening you will be charged the full cost of replacement duvets, pillows & protectors.

We will charge for damage caused by your dogs.

Keys:
Keys must be collected from and returned to the key holder or designated location. Please note: In the event that keys to the cottage are lost or damaged you will be charged for replacement keys and call out. The code for the key safe will be emailed to you within 7 days of your arrival. 

Our Rights:
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property.

Maximum number of Guests:
The booking is for the number of persons listed on the booking form and allowed at the property and must not exceed this number. In the event that the maximum number is exceeded without prior consent, we have the right to revoke the booking without refund or, in the event this is discovered following guests’ departure, then we have the right to retain all or some of the damage deposit to cover costs.

Cancellation:
It is strongly recommended that you take out holiday insurance cover in case you have to cancel your holiday for any reason.

Should you need to cancel you must let us know as soon as possible. For cancellations in excess of 2 months before your holiday start date we will return your deposit less a £90 administration fee. If you cancel less than 2 months before the start of your holiday we will do our best to secure a replacement booking, however if this can’t be done or we have to take a reduced rate to secure a booking, amounts from your payment will be retained as follows:

Reduced rate booking – we will retain the difference between the full rate & the reduced rate in addition to the administration fee.

No replacement booking – we will retain the full cost of your holiday.

We are happy to supply paperwork to your insurance company on request.

Please ensure that the balance is paid no less than 2 months before the start date of your holiday or we will cancel your booking and treat it in the same way as if you had cancelled. Please note the payment must be cleared funds by the 2 month deadline.

Payment is by bank transfer, we no longer accept cheques. Details will be given upon acceptance of your booking. We are happy for you to pay for your holiday in instalments once your deposit has been paid. 

Wifi & Phone reception:
Both of these are generally very good in the property. However, neither mobile phone reception, nor broadband connection speed can be guaranteed.

Smoking:
The Property is NON Smoking – therefore smoking is not permitted anywhere in the property Additional charges will be made to cover deep cleaning costs and any loss of rental income if smoking is discovered in the Property. Smoking outdoors in the garden is permitted, but please ensure all traces of smoking are cleaned up. 

Privacy:

Graeme and Maccine Hall are ‘the Owners’ of Millfield House,  a privately owned self catering holiday rental accommodation. We live next door to the property at number 86.

We only request information from yourself with regard to your booking to enable us to reply to your enquiry and manage your booking and stay. All personal data will be kept in the utmost confidence and not shared with anyone other than as required by UK tax law. 

Please note: These conditions shall be deemed to have been accepted by you at the time you make your booking by telephone or email and the deposit is paid.